royal x Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information royal x collects from Filipino players, how we use it, who we share it with, and what rights you have over your own data. Please read this page carefully before creating an account or using the platform.
Last updated: January 2025. This Privacy Policy applies to all players and visitors of the royal x platform operating in the Philippines.
1. Information We Collect
When you register for an account on royal x, we collect the personal information necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document. We also collect your billing address and payment details when you make deposits or withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect any personal information beyond what is reasonably necessary for these purposes, and we do not collect sensitive personal information such as biometric data or health records.
1.1 Cookies and Tracking
royal x uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use third-party advertising cookies or cross-site tracking technologies.
2. How We Use Your Information
The personal information you provide is used exclusively to operate, maintain, and improve the royal x platform for players in the Philippines. We use your identity information to verify your age and eligibility, as the platform is restricted to adults aged 21 and above. Your contact details are used to send account notifications, transaction confirmations, and important service updates — we do not send unsolicited marketing messages without your consent. Payment information is processed securely to facilitate deposits and withdrawals in Philippine pesos and to maintain accurate transaction records. We also use account activity data to monitor for signs of problem gambling and to apply responsible gaming tools where appropriate. Aggregated, anonymised data may be used internally to analyse platform performance and improve the gaming experience, but this data cannot be used to identify any individual player.
3. Sharing Your Information
royal x does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only in the limited circumstances described in this section. Payment processors and banking partners receive the minimum information necessary to complete your deposit or withdrawal transactions in Philippine pesos. Identity verification service providers may receive copies of your identification documents solely for the purpose of completing the required Know Your Customer process. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law or a valid legal order. In the event that royal x undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. All third parties who receive your data are contractually required to handle it securely and to use it only for the specific purpose for which it was shared.
4. How We Protect Your Data
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the royal x platform is encrypted using industry-standard TLS protocols. Account passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage players to use strong, unique passwords and to keep their login credentials confidential at all times.
5. Data Retention
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising personal data that is no longer required for legal or regulatory purposes. Certain data may be retained in anonymised form for statistical and analytical purposes after your account is closed, but this data will not be linked back to your identity. If you have questions about how long specific categories of your data are retained, you may contact us at [email protected] for clarification.
6. Your Rights
As a player on the royal x platform, you have a number of rights in relation to the personal information we hold about you. You have the right to request a copy of the personal data we hold, to ask us to correct any inaccurate information, and to request the deletion of data that is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. Please note that some requests may be subject to legal limitations — for example, we may be required to retain certain records regardless of a deletion request.
7. Changes to This Policy
royal x may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. We recommend reviewing this page periodically so you are always aware of how your information is being handled. If you have any questions about this Privacy Policy or about how your data is used, please visit our FAQ page or contact the support team directly at [email protected].
Questions About Your Data?
If you have any concerns about how royal x handles your personal information, our FAQ covers the most common questions from Filipino players. You can also reach the support team directly at [email protected] for account-specific queries.